About SURPRISEsilk.com
Welcome:
The mission of SURPRISEsilk.com is to offer the best value in silk apparel and lingerie. Based in the United States, we sell retail as well as wholesale for over ten years. We buy products in large volume and do business exclusively online to reduce overhead costs, allowing us to lower our expenses and pass our savings on to customers. You may refer to the feedback we have received through this link: http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=surprisesilk&ftab=AllFeedback
Contact Information:
If you have any questions, please do not hesitate to e-mail us at
SURPRISEsilk@gmail.com or call us at 626.568.9889 between 9am - 5pm
pacific standard time, Monday through Friday.
For check payments and USPS, UPS, FedEx, DHL and truck deliveries, the address is the following:
SURPRISEsilk.com
628 Madre Street
Pasadena, CA 91107 USA
Return Policy:
SURPRISEsilk.com's customer service goal is simple: We are committed to providing our customers total satisfaction every time. Guaranteed. We will replace any product that is not 100% to your satisfaction and, in the case of product defect, we will give store credit. If that does not meet your satisfaction, we will give cash credit for the cost of the merchandise; shipping and handling charge is not refundable.
For silk pajamas, please mail the returns to the sending address in China on the package. For silk shirts, please mail the returns to:
SURPRISEsilk.com
628 Madre Street
Pasadena, CA 91107 USA
Policy of Non-disclosure of Personal Information to Third Party:
SURPRISEsilk.com is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to SURPRISEsilk@gmail.com with 'unsubscribe' as the subject line. SURPRISEsilk.com does not sell, trade, or rent your personal information to others. ?